Privacy Policy

Personal Information You Provide

When you contact us through our forms or communicate with us directly, we collect information that you voluntarily provide, including your name, email address, phone number, and any messages or project details you share with us. This information is collected through contact forms, email correspondence, and consultation requests.

We also collect information when you inquire about our services, request project quotes, or engage in business communications with us. The type of information we collect depends on the nature of your interaction with our services.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information about your device and browsing behavior. This includes your IP address, browser type and version, operating system, referring website URLs, pages you view, the date and time of your visits, and how you interact with our content.

We collect this information through cookies and similar technologies to improve your experience and understand how visitors use our website. For detailed information about our cookie practices, please see our Cookie Policy.

Analytics and Usage Data

We use analytics services to understand website performance and user behavior. This helps us identify popular content, understand navigation patterns, and improve our services. Analytics data is collected in aggregated form and does not personally identify individual visitors unless you have provided personal information through our forms.

Legal Basis for Data Processing

We process your personal data based on several legal grounds: your consent when you submit forms or accept cookies, contractual necessity when we provide services to you, legitimate business interests in operating and improving our website and services, and legal obligations when required by applicable law. You have the right to withdraw consent at any time where we rely on consent as the legal basis for processing.

Service Delivery and Communication

We use your personal information primarily to respond to your inquiries, provide the services you request, and communicate with you about your projects. This includes sending project updates, answering questions, scheduling consultations, and providing technical support. We may also use your contact information to send you important updates about our services or changes to our policies.

Website Improvement and Analytics

We analyze usage data to improve our website functionality, user experience, and content. This helps us understand which pages are most valuable to visitors, identify technical issues, optimize performance, and make informed decisions about new features or content. Analytics data is used in aggregate form to understand trends and patterns.

Marketing Communications

With your consent, we may send you marketing communications about our services, case studies, industry insights, or relevant updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Even if you opt out of marketing, we may still send you transactional communications related to services you have requested.

Third-Party Data Sharing

We do not sell your personal information to third parties. We may share your data with service providers who help us operate our website and deliver services, such as web hosting providers, analytics services, and email service providers. These third parties are contractually obligated to protect your data and use it only for the specific purposes we authorize. We may also disclose information when required by law or to protect our legal rights.

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include encryption of data in transit using SSL/TLS protocols, secure server configurations, regular security assessments, access controls limiting who can view personal data, and employee training on data protection practices.

Data Storage and Encryption

Your personal data is stored on secure servers with encryption at rest. We use industry-standard encryption protocols to protect sensitive information during transmission. Access to stored data is restricted to authorized personnel who need it to perform their job functions. We regularly review and update our security practices to address emerging threats.

Access Controls and Monitoring

We maintain strict access controls to ensure that only authorized individuals can access personal data. Our systems log access attempts and monitor for suspicious activity. We conduct regular audits of our data handling practices and investigate any security incidents promptly. Our staff members are trained in data protection principles and sign confidentiality agreements.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Contact form submissions and inquiry data are typically retained for three years unless you request earlier deletion. Project-related data is retained for the duration of the project and for seven years afterward for legal and accounting purposes. Analytics data is retained in aggregated form indefinitely.

Breach Notification Procedures

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours as required by applicable law. Our notification will include information about the nature of the breach, the data affected, potential consequences, and measures we are taking to address the situation and prevent future incidents.

Right to Access Personal Data

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request. The first copy is provided free of charge, though we may charge a reasonable fee for additional copies.

Right to Rectification and Erasure

If you believe any personal information we hold about you is inaccurate or incomplete, you can request that we correct it. You also have the right to request deletion of your personal data, subject to certain legal exceptions such as when we need to retain information for legal compliance or to establish, exercise, or defend legal claims.

Right to Data Portability

You can request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service provider. This right applies to data you have provided to us based on consent or for contract performance, and where processing is carried out by automated means.

Right to Object to Processing

You have the right to object to our processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to marketing, we will stop processing your data for that purpose immediately. For objections based on legitimate interests, we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.

How to Exercise Your Rights

To exercise any of these rights, contact us at info@inkblot-fox.com or call +4533111168. We may need to verify your identity before processing your request. We will respond to all requests within 30 days, though complex requests may take up to 90 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.